Terms and conditions
Internet portal operator
Pasívne domy, s.r.o.
Senica 905 01
VAT reg. No.: SK2022677800
1) About registration
"We declare that the data are for identification purposes only when purchased at Pasívne domy, s.r.o. and will not be provided to third parties or otherwise misused.
Offer emails will be sent no more than once per month. You can cancel the e-mail newsletter at any time at: "firstname.lastname@example.org" or directly in your store account.
2) Acceptance and Order processing, purchase agreement
The Buyer's Order is a draft Purchase Agreement and the Purchase Agreement itself is concluded at the moment of delivery of binding consent of the Buyer and Seller with this proposal (binding confirmation of the Order by the Seller). From this moment, mutual rights and obligations arise between the Buyer and the Seller.
By concluding the Purchase Agreement, the Buyer confirms that he/she has become acquainted with these terms and conditions, including the complaint conditions, and that he/she agrees with them. The Buyer is notified of terms and conditions and return policy in a sufficient way when placing the Order and has the opportunity to become acquainted with them.
The Seller reserves the right to cancel the Order or its part before concluding the purchase contract in the following cases: the goods are no longer manufactured or delivered, or the price of the delivered goods has changed significantly. In the event that this happens, the Seller shall immediately contact the Buyer to agree on further action. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his/her account, the Purchase Contract will not be concluded.
All orders submitted in this store are binding. Order can be cancelled before shipping. In the event that the Order is not cancelled before the shipment and is therefore shipped, the customer may be required to reimburse the cost of shipping the goods. You are automatically informed by e-mail about the receipt of your order. In the details of each product and in the order confirmation is expected delivery time of goods that were not in stock. Each item shows whether the goods are in stock or not. If the goods are not in stock or in the supplier's warehouse, we will inform you immediately of the next delivery date.
If you cancel your Order within 12 hours, we consider the Order nullified. Cancellation can be sent by e-mail or by telephone. When cancelling an Order, it is necessary to state your name, e-mail and Order number
3) Types of transport by public carriers:
The Order can be picked up personally, provided that there was a mutual agreement on the time and place of receipt. No warehouse or physical store is situated at business address! Otherwise, we will inform you. Orders can be picked up during "working hours", outside this time by an arrangement only. The goods must be paid in advance by bank transfer to the bank account.
Claim of the shipment is possible within 3 days of receipt, provided that the damage was not apparent at the handover!
Goods delivered by a parcel shipping company or by post.
The shipping cost is displayed immediately after selecting the shipping methods. Claim of the shipment is only possible upon receipt! WARNING! If the package is visibly damaged, or if the protective tape is broken, file a claim directly with the carrier. The supplier is not liable for any damages incurred during transport.
The customer will be notified by email.
You will always find a tax document in the package. The warranty period begins on the date indicated on the document. The warranty period of our products is 24 months.
5) Purchase Agreement contradiction - General Information
If the item is not in compliance with the Purchase Agreement (hereinafter referred to as "Purchase Agreement contradiction"), the Buyer has the right for the Seller to restore the item free of charge and without undue delay, and as requested by the buyer, either by replacement or repair; if such a procedure is not possible, the buyer may request a reasonable discount from the price of the item or withdrawal from the agreement. This does not apply if the Buyer knew about the Purchase Agreement contradiction before receipt of the item or he himself caused the Purchase Agreement contradiction.
We provide the warranty period for the product according to the law.
6) Consumer's right of withdrawal
If the Purchase Agreement is entered via remote communication (in the on-line store), the consumer has the right to withdraw from the contract within 21 days of receipt of the product. In such a case, the consumer will contact the seller, stating in writing that he is withdrawing from the contract stating the order number, purchase date and bank account number for the refund. The withdrawal must be delivered no later than the last day of the 21 day period. However, this provision of the law cannot be understood as the possibility of borrowing product free of charge. In the event, that the right of withdrawal is exercised within 21 days of receipt of performance, the consumer must give the supplier everything he has obtained under the Purchase Agreement. In addition to the purchase price to be returned to the Buyer, the Seller shall count the actual costs incurred in returning the product (transport costs, etc.).
Atypical product that have been build-to-order cannot be returned without customer's specified reason.
7) Delivery and delivery terms
Some shipments can be divided into multiple packages. Shipping costs remain unchanged.
We track all shipments until they arrive, avoiding delivery problems.
Prepare your shipment as described below.
Send the product back to the address as described below by your selected carrier.
How to prepare the shipment:
The shipment must be complete (including auxiliaries and all documentation) and in the condition in which you received it at delivery. Attach proof of purchase to the product. Please always use packing paper or cardboard to prevent sticking, labelling or other deterioration of the original packaging during shipment. Do not send product via cash on delivery, we recommend you to insure the product. The money will be returned to your bank account (be sure to include it), usually within 3 business days of receiving your shipment. In case of returning the product, the amount will be reduced by shipping costs (not applicable for complaints!).
8) Methods of payment
All methods of payment can be selected before choosing a transport. All payment methods are included in the shipping costs.
Bank account payment - when you select this option, you will receive a receipt list with all payment details. We will ship the goods upon receipt of payment to the bank account
Cash on delivery - the ordered goods will be sent to you by post and you will pay for the goods in cash. When paying by cash on delivery, a fee of € 1.0 excl. VAT is charged.
In-store pick-up - In case of in-store pick-up, the order must be paid in advance to the account.
For more information, see: Shipping and payment methods
If the goods you received from us are damaged or malfunctioning, follow the Complaints Procedure. The return of the goods due to withdrawal is described in point 6 of the Terms and Conditions.
10) Complaints Procedure
Products subjecting to the right of claim must be handed over for examination immediately after the defect is discovered, must be clean and with appropriate documents and a description of the defect, possibly marked with the place of defect.
How to proceed
In case of claim follow the description below: Send the product to the address - Pasívne domy, s.r.o., V.P.Tótha 30, Senica 905 01 Slovak Republic. The shipment must be complete (including accessories and all documentation) and in the condition in which you received it at delivery. Attach proof of purchase to the goods. Do not send goods on delivery, in which case the goods will not be taken over. We recommend you to insure the goods. The goods must be properly packed for transport, avoiding any further damage. Defective or damaged goods will be replaced or the purchase price refunded. The goods must be accompanied by all documents Buyer received with the goods, such as a letter of warranty and others. The Seller shall not be liable for damages resulting from the operation of the products, functional properties and damages due to improper use of the products, as well as damages caused by external events and incorrect handling. Defects of this origin are not covered by the warranty provided. You will be informed about the complaint handling by e-mail or SMS. As with the delivery of your order, you will be informed about the shipping of the package and the delivery date.
Thank you for taking the time to read our Terms and Conditions
Terms and Conditions are valid from 22.1.2020 until further notice.
Buyer Information: In the event of a change in the Terms and Conditions, the Terms and Conditions in effect at the date of purchase are valid.